Hi! @Rob241,Thank you for visiting the HP Forums! A great place where you can find solutions for your issues, with help from the community! Restart the computer and reinstall the printer driver using the Windows Built In driver and follow the onscreen Instructions We reserve the right to verify or ask for written proof of a competitors offer before we beat the price.

Also, if the issue persists after installing the printer drivers, I suggest you uninstall the printer software and install basic printer drivers. Printerland cannot match the price where a manufacturer or distributor sells directly to the publicHP Inc UK Limited is authorised and regulated by the Financial Conduct Authority (FCA FRN 973346) and acts as a credit intermediary and not a lender, offering credit products provided by a limited number of finance providers. Such credit products may not be suitable for everyone. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. I have tried printing directly from the PC and also saving a document and then printing , both show up ok in the preview and the colour option is showing but always prints in B/W.

Are you using the HP Smart App on your PC? If not, you may try and install to see if that works: https://support.hp.com/in-en/document/c04675142. If yes, uninstalland reinstall it. Update the printer basic drivers using this link: https://ftp.hp.com/pub/softlib/software13/COL61242/mp-147828-1/OJ3830_Basicx64_1119.exeBe sure to monitor the low ink alerts so that you can easily complete your projects without inconveniently running out of ink. Genuine HP products If the issue still persists uninstall the printer software on your PC and install the full feature printer software on your PC. Refer this article to further troubleshoot print quality issues with your printer. Link: https://hp.care/2fGAmOW